We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (9)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
24 May 2019 18:23
Okey. shipping day jams. IR running function YouTube reported. Power button is also well. Keyboard Korean alphabet buttons are uncomfortable and with no, voice function than having to not come easy four. 22 May 2019 04:29
24 May 2019 15:15
very fast delivery looks like everything's all there I just haven't tried it yet. The box is a little dented but that's about it thank you. 10 May 2019 14:54
7 May 2019 08:39
Perfect how wonderful and i received it very quickly 07 May 2019 08:38
27 Apr 2019 21:53
The parcel was received, very satisfied, arrived quickly, in 12 days. I recommend the store, the remote looks very bombowski, has not yet checked, i'm waiting for tv box 27 Apr 2019 08:16
27 Apr 2019 01:50
Very fast shipping, one minus is that the keyboard only on the Russian, better would be in english and on the Russian 27 Apr 2019 01:48
17 Feb 2019 08:01
Exactly the image, everything works fine. Highly recommended. 08 Feb 2019 12:53
15 Jan 2019 10:33
The product was just as in the description, I am pleased 15 Jan 2019 10:30
11 Jan 2019 04:07
High quality product, it took 2 weeks to arrive highly recommended 10 Jan 2019 04:15
8 Jan 2019 12:29
A good remote control, high-quality assembly, but the inscriptions on the keyboard are only in russian. No english letters. 08 Jan 2019 12:27
6 Jan 2019 10:08
Product Excellent Quality Working perfectly well… Recommend 100% 28 Nov 2018 15:21
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